Shipping policy

Shipping Policy – MiRo & Co

This Shipping Policy applies to all purchases made through MiRo & Co. By placing an order, you agree to the terms outlined below.

Processing Times

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). During peak periods, there may be slight delays, but we will always do our best to dispatch your order as promptly as possible.

You will receive a confirmation email once your order has been received, followed by a shipping confirmation email once your parcel has been dispatched.

 

Shipping rates have recently increased due to courier changes from 1 May 2026. Thank you for your understanding. 

Shipping Rates (New Zealand)

  • Standard Shipping: $8.50
  • Rural Shipping: $13.50
  • Free Shipping: Orders over $150 NZD (automatically applied at checkout unless otherwise stated)

Please ensure your shipping address is correct at the time of purchase. MiRo & Co is not responsible for parcels delayed or lost due to incorrect address information.

Delivery Timeframes

Estimated delivery times (once dispatched) are:

NZ

  • Standard (non-rural) addresses: 2–4 business days
  • Rural addresses: 3–6 business days (delivery to rural areas may take longer depending on location)

Please note these timeframes are estimates provided by our courier partners and may be subject to change due to unforeseen circumstances such as weather events, courier delays, or public holidays.

Order Tracking

All orders include tracking. You will receive tracking details in your shipping confirmation email. If you have any concerns about your delivery, please contact us at info@miroandco.co.nz and we will be happy to assist.

International Shipping

We currently ship within New Zealand and Australia only. 

Additional Information

  • MiRo & Co is not liable for any delays once your parcel has been handed over to the courier service.
  • If your parcel is marked as delivered but cannot be located, please contact the courier directly in the first instance, and then reach out to us if you require further assistance.
  • If your address is classified as rural by New Zealand Post or your local courier, please ensure you select the 'Rural Shipping' option at checkout. Failure to do so may result in delays, or your order being placed on hold until the correct shipping fee is paid.